FAQ – Privacy & Cookies Policy

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with the Services, the choices you make, and the products and features you use.

Do we process any sensitive personal information?

We do not process sensitive personal information.

Do we receive any information from third parties?

We do not receive any information from third parties.

Where do we store our data?

Our main servers are in the United Kingdom and Ireland. Some third-party administrative applications (e.g. accountancy software) are based in the United States.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

How do we keep your information safe?

We have organisational and technical processes and procedures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

How can we tell you what information we hold on you?

The easiest way to exercise your rights is by filling out our data subject request form, available here or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

What are cookies?

Cookies are small data files placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work or to work more efficiently, as well as to provide reporting information.

Why do we use cookies?

We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance their experience on our Website. Third parties serve cookies through our Website for analytics and other purposes. This is described in more detail below.

How can you control cookies?

You have the right to decide whether to accept or reject cookies. As how you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information.

What are essential cookies?

These cookies are strictly necessary to provide you with the services available through our Website and to use some of its features, such as access to secure areas.

What are analytics and customisation cookies?

These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are or to help us customise our Website for you.

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognise or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These tiny graphic files contain a unique identifier that enables us to recognise when someone has visited our Website or opened an email including them. This allows us, for example, to monitor traffic patterns of users from one page within a website to another and improve site performance.

Do we use Flash cookies or Local Shared Objects?

Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our Services, fraud prevention, and other site operations. If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel.